Refund policy

30-day return window

You may request a return within 30 days after your order is delivered. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging, with tags where applicable. Please retain your receipt or proof of purchase.

Regular promotional and discounted items are eligible for returns under the same 30-day return window and conditions described in this policy.

How to request a return

Email sopami@sopamiclean.com with your order number and the reason for your return. For damaged, defective, or incorrect items, include clear photos when possible.

Please contact us before sending anything back. Once your return is accepted, we will provide return instructions and the designated return address. Items sent back without first requesting a return will not be accepted, except where applicable law requires otherwise.

Return shipping

For returns that are not related to a product quality issue, the customer is responsible for return shipping costs. For damaged, defective, or incorrect items, contact us so we can review the issue and provide the appropriate resolution and return instructions.

Damaged, defective, or incorrect items

Please inspect your order upon receipt and contact us promptly if an item is damaged, defective, or incorrect.

Exceptions and non-returnable items

Perishable goods, custom products, personal care goods, hazardous materials, flammable liquids or gases, and gift cards are not eligible for change-of-mind returns. Contact us if you have questions about your specific item. These exclusions do not limit remedies for defective goods or other rights required by applicable law.

Exchanges

Request a return for the item you have. Once the return is accepted, you can make a separate purchase for the replacement item.

Refunds

We will notify you after receiving and inspecting your return and let you know whether the refund is approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank or card provider may need additional time to post the refund.

If more than 15 business days have passed since approval, contact sopami@sopamiclean.com.

Nothing in this policy limits any rights or remedies that cannot be excluded under applicable consumer law.